Frequently Asked Questions

We find that in talking with our customers, some questions are asked more than others. See if yours are answered here. Q. I can't get my existing master clock serviced, I want to replace it. Will your clock synchronize the model XYZ competitors clock? A. Yes, our clock will synchronize most of the major brands of clocks. Q. What if I don't know what length pulse is required to sync my clock? A. You don't need to know, the choices of secondaries are chosen from a menu by model number. See our Master Clock MODE SUMMARY Q. I have two of your master clocks, one in each of my buildings, will the time stay syncronized on the two clocks? A. Yes, our master clocks are synchronized to the AC power line, and will track together. Q. I don't have much experience with clocks/computers, will I be able to program your clock? A. Yes, The alpha-numeric display will guide you through each step of the programming process. Q. I am tired of having to replace batteries in my clocks, is there a better way? A. Yes!! Our clocks use a large value memory backup capacitor. It is recharged by the clock and never needs replacing. Q. Will I have difficulties keeping up with the steps I have entered? A. Our clocks hold a large number of program steps, and our PROGRAM RECORD SHEET will help you keep up with your programming entries. Q. I want to program a weekday schedule that has the same events, but I want something different on Friday, but I don't seem to have enough time sets available, is this possible? A. Yes, it is possible using the weekday command with an exception program on Friday. Our Application Note PROGRAMMING A SINGLE DAY EXCEPTION will serve as an example. Users with the latest version software will be able to take advantage of our custom week design feature. CUSTOM WEEKS Q. What is the transfer port or I/O port on your Time Swithces used for? A. This port allows you to dump a program with time to another simular Time Switch. Some models can drive a parallel printer, others can communicate with a computer. Q. What is the "UCF" terminal used for on the MC41? A. The Universal Control Function (UCF) is an input that will synchronize this clock with another master clock. Q. How do I know how large of an AE display I will need? A. A simple rule of thumb: you will need an inch in digit height for every 50 feet of viewing distance. For more detail see our Application Note ANAE-05. Q. Your RS232 displays can be 2000 feet from the computer. I thought 50 feet was the maximum for RS232? A. Our RS232 input is a high impedance, listen only port and only runs at 2400 baud, allowing up to 50 units on one port for distances of over 2000 feet. See our Application Note AN354-01. Q. ATS advertises line synchronous clocks while other companies are crystal based clocks. Why? A. ATS products monitor the 50 or 60Hz power line frequency for timing. Throughout the U.S. and most countries the power companies accurately track co-ordinated time by adjusting line frequency. However, ATS products are also available with crystal based timing. Q. Where can I buy ATS products? A. ATS products can be purchased from dealers, distributors, contractors, or direct from the factory. Call us for details. Q. Are ATS products easy to install? A. All ATS products are designed for easy installation. Mounting holes and brackets are provided. Product manuals include installation procedures. Products can be configured to your specific installation requirements. Our support staff is standing by to help - call us if you need help.